At Dualshock, we strive to make your shopping experience safe, secure, and convenient. This Payment Policy explains the accepted payment methods, currency, and key terms related to transactions made on our website — https://dualshock.co

Accepted Payment Methods

We accept a wide range of secure payment methods to provide flexibility and ease at checkout. Customers can complete purchases using:

• Credit Cards: Visa, MasterCard, American Express

• Debit Cards (issued by major UK banks)

• Apple Pay and Google Pay

• Shop Pay (for faster checkouts on future purchases)

All payments are securely processed through encrypted gateways to ensure your financial information is protected.

Currency

All transactions on our website are processed in GBP (£). If your bank account or card uses a different currency, your payment provider may apply a conversion rate and transaction fee based on their policy.

Payment Processing

• Your payment is charged at the time of order placement.

• Orders will only be processed once payment has been successfully authorized.

• If a payment fails or is declined, the order will not be confirmed, and you will receive a notification to update your payment method.

Taxes and Duties

All prices displayed on our website include applicable UK taxes (VAT). There are no additional duties or hidden charges for deliveries within the United Kingdom.

Order Confirmation

Once your payment has been processed, you will receive an order confirmation email containing your order details and payment summary.
If you do not receive this email within a few minutes of completing your purchase, please check your spam or junk folder, or contact us for assistance.

Payment Security

We use industry-standard SSL encryption and trusted third-party payment processors to keep your financial data safe. Dualshock does not store or have access to your complete payment card details.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.
Please refer to our Return and Refund Policy for full details on how refunds are processed.

Billing Information

Customers are responsible for providing accurate and complete billing details. Incorrect billing information may delay your order processing or cause payment authorization issues.

Contact Us

Store Name: Dualshock

Business Register Name: Brand Colors LP

Business Register Number: SL035331

Business Address: 5 South Charlotte Street, Edinburgh, Scotland EH2 4AN, United Kingdom

Email: contact@dualshock.co

Phone: +44 7426 470505

Customer Support: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+00:00) Greenwich Mean Time (London)