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Sony PS5 DualSense Controller – LIMITED EDITION – Bluetooth

$123.87 USD
$123.87 USD
$123.87 USD
$123.87 USD

Description

Discover an immersive gaming experience with haptic feedback, adaptive triggers, and an ergonomic design. The controller features a microphone, touchpad, motion sensor, and connects wirelessly via USB-C.

Compatible with PS5, PS4 (via Remote Play), iPhone, iPad, Mac, and Apple TV—ideal for Apple Arcade.

Weight: approx. 280 g

Box contents:

1 DualSense controller

1 USB-C charging cable

1 user manual

Order Processing and Delivery Schedule Once you place an order on our website, our fulfillment team begins processing it promptly. Please review the schedule below for details: Order Cut-Off Time Orders placed by 04:00 PM (GMT+00:00) Greenwich Mean Time (London) will be processed the same business day. Orders placed after this time will be processed on the next business day. Order Handling Time: 1–2 business days (Monday–Friday) Transit Time: 3–7 business days (Monday–Friday) Total Shipping Time (Handling + Transit): 4–9 business days (Monday–Friday) Order Confirmation After you place your order, you will receive an order confirmation email containing your order number and details. Once your order ships, you will receive a shipping confirmation email with your tracking number and link. You will also be notified by email when your order has been successfully delivered. Shipping Carrier We work with trusted UK-based carriers to ensure timely and safe delivery, including Royal Mail, DPD, and Hermes (Evri). The carrier used for your order will be based on your delivery location and order type. Shipping Area We currently ship orders within the United Kingdom only. Shipping Fees Our shipping fees are designed to be simple and transparent: Orders above £50: Free Standard Shipping Orders under £50: Flat rate of £4.90 All prices are listed in GBP (£). Lost Packages If your package is marked as delivered but you have not received it, please take the following steps: Confirm that the shipping address provided at checkout was correct. Check all possible delivery areas (e.g., porch, mailbox, or with neighbours). Contact the carrier directly using your tracking number. If the package is confirmed lost after carrier investigation, contact us at contact@dualshock.co with your order number. We will arrange a replacement or refund based on your preference. Tracking Once your order has shipped, a tracking number will be sent to your registered email. You can use this number to track your order directly through the carrier’s website or by visiting our Order Tracking Page. Please allow up to 24 hours for tracking updates to appear after shipment. Delays We make every effort to deliver your order on time. However, delays may occur due to high shipping volumes, weather conditions, or courier service disruptions. If your order has not arrived within the estimated timeframe, please contact our support team for assistance.

Shipping Policy

Estimated Delivery Time:

Our delivery times are generally between 5 to 10 business days after shipment.

Order Tracking:

Once your order has been shipped, you can track its progress at any time by visiting the "Track My Order" section on our website. All tracking information will be updated automatically.

Return Window and Eligibility Returns are accepted within 14 days of delivery, provided the following conditions are met: Items must be new, unused, and returned in their original packaging with all tags and accessories included. Returns are accepted for both defective and non-defective products. Customers must contact us at contact@dualshock.co to request return authorization and detailed instructions before sending any item back. Damaged or Defective Items If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details: Your order number Clear photographs of the item and packaging A brief description of the issue After reviewing your case, we will arrange for a replacement, exchange, or full refund, depending on the situation. Refund Process Once we receive and inspect your returned item, you will be notified by email regarding the approval or rejection of your refund. If approved: Refunds will be issued to your original method of payment within 7 business days. You will receive an email confirmation once your refund has been processed. Late or Missing Refunds If you have not received your refund within the expected time frame: Please check your bank or payment account again. Contact your bank or credit card provider, as processing times may vary. If the issue persists, reach out to us at contact@dualshock.co for assistance. Non-Returnable Items We do not accept returns under the following conditions: Items not returned in new condition Items sent back without prior authorization Returns made after 14 days from the delivery date Exchanges We gladly accept exchanges within 14 days for items returned in new condition. Please contact contact@dualshock.co before sending your exchange request to receive authorization and instructions. Return Address Dualshock 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, United Kingdom Method & Fees Return Method: By mail Return Label: Included in the package, free of charge Restocking Fee: None Refund Processing Time: 7 business days Cancellation Policy You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped. To request a cancellation, please contact us promptly at contact@dualshock.co

Refund and Return Policy

Full 30-day return policy - your satisfaction is our promise to you.

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