Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition as when you received it:

  • Unworn or unused
  • With original tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To initiate a return, contact us at [email protected]. Returns should be sent to the following address:
12955 Biscayne Blvd Ste 200, Miami, Florida (FL) 33181, USA

If your return is accepted, we will send you a return shipping label along with instructions on how to return your package. Any item returned without prior request will not be accepted.

For any questions regarding a return, contact us at: [email protected]


Defective or Incorrect Products

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and find an appropriate solution.


Exceptions & Non-returnable Items

Certain items cannot be returned, including:

  • Perishable items (food, flowers, plants)
  • Custom products (special orders, engraved items, etc.)
  • Personal care products (cosmetics, beauty items)
  • Hazardous materials, flammable liquids, or gases

We do not accept returns for sale items or gift cards.

If you are unsure about a specific item, please contact us.


Exchanges

If you would like another item, the best solution is to:

  1. Return the item you have
  2. Once the return is accepted, place a new order for the desired item

Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed automatically to your original payment method within 10 business days.
  • Bank processing times may vary, and it may take some time for your refund to appear on your account.

Contact Information

Business Name: Dualshock
Email: [email protected]
Address: Avenida Benamara Estepona, Malaga 29688