Refund Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition as when you received it:
- Unworn or unused
- With original tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
To initiate a return, contact us at [email protected]. Returns should be sent to the following address:
12955 Biscayne Blvd Ste 200, Miami, Florida (FL) 33181, USA
If your return is accepted, we will send you a return shipping label along with instructions on how to return your package. Any item returned without prior request will not be accepted.
For any questions regarding a return, contact us at: [email protected]
Defective or Incorrect Products
Please inspect your order upon receipt and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and find an appropriate solution.
Exceptions & Non-returnable Items
Certain items cannot be returned, including:
- Perishable items (food, flowers, plants)
- Custom products (special orders, engraved items, etc.)
- Personal care products (cosmetics, beauty items)
- Hazardous materials, flammable liquids, or gases
We do not accept returns for sale items or gift cards.
If you are unsure about a specific item, please contact us.
Exchanges
If you would like another item, the best solution is to:
- Return the item you have
- Once the return is accepted, place a new order for the desired item
Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed automatically to your original payment method within 10 business days.
- Bank processing times may vary, and it may take some time for your refund to appear on your account.
Contact Information
Business Name: Dualshock
Email: [email protected]
Address: Avenida Benamara Estepona, Malaga 29688