Payment Policy

At Dualshock, we are committed to making your shopping experience simple, secure, and smooth. Please review our payment policy to understand how we handle transactions and ensure a transparent payment process.

Accepted Payment Methods

We currently accept the following cards:

  • Visa
  • Mastercard
  • American Express

We do not accept other payment methods such as PayPal or bank transfers at this time.

Payment Security

The security of your transactions is our top priority.

  • Secure transactions: All payments are processed through a secure payment gateway, ensuring the protection of your personal and financial information.
  • SSL Encryption: Our site is secured with SSL (Secure Sockets Layer) technology, ensuring the secure transmission of your data.

Warning: Please make your purchases only on our official site: https://dualshock.co/ to avoid fraud.

Payment Processing

  • Authorization: When you place an order and enter your payment information, we perform an authorization for the amount on your card. This ensures that funds are available, but the payment will not be charged immediately.
  • Charge Timing: You will be charged once your order is processed and ready for shipment. If your order cannot be fulfilled, the authorization will be canceled, and the funds will be released to your account.

Payment Issues

If your payment is declined or fails, please check the following:
✔️ Your bank details are correctly entered (card number, expiration date, CVV, billing address).
✔️ Your card has sufficient funds.
✔️ Your bank or card issuer has not blocked the transaction for security reasons (you may need to contact them).

If the problem persists, please contact our customer service.

Currency

All prices displayed on our site are in euros (€).
Your card will be charged in €, and any conversion fees or additional fees applied by your bank will be your responsibility.

Fraud Prevention

To ensure your security and prevent fraud, we may perform additional verifications on certain orders.
If necessary, our team may contact you to verify your payment information.
This measure is in place to protect our customers and our business.

Contact

If you have any questions about our payment policy, please contact us:

Trade name: Dualshock
Email: [email protected]
Address: Avenida Benamara Estepona, Malaga 29688

Customer Service Hours:
📅 Monday – Friday: 9:30 AM – 6:00 PM

Thank you for trusting Dualshock. We are happy to serve you!